Refund and Returns Policy — e-SwapMeet buyer protection for shoppers

Refund and Returns Policy

Refund and Returns Policy Overview

e-SwapMeet is an online marketplace where independent vendors manage their own stores and set their own refund and return policies. While each vendor is responsible for their specific policies, this Refund and Returns Policy provides the overarching guidelines for transparency and customer protection.

Vendor-Specific Policies

Each vendor on e-SwapMeet may establish their own Refund and Returns Policy. All vendors must operate in accordance with our Vendor Code of Conduct, which includes maintaining transparent store policies. Customers are advised to review a vendor’s individual policy before making a purchase. If a vendor has no specific policy stated, the following default policy applies. For dropshipped or imported products, return logistics may vary by vendor. We recommend contacting the vendor directly or reaching out to e-SwapMeet support before shipping any return.

General Return Guidelines

  • Applicable Countries: This policy applies to purchases made within the United States.
  • Customers may request a return or refund within 10 business days of the purchase date.
  • Items must be unused, in their original condition, and in the original packaging.
  • We only accept returns for products that are in new condition.
  • Returns are accepted for defective or damaged items only.
  • Certain goods are non-returnable, including perishable goods, personalized items, downloadable software, and opened or used health and personal care items.
  • Proof of purchase is required for all return requests under this Refund and Returns Policy.

Refunds

  • Once a return is received and inspected under this Refund and Returns Policy, customers will receive an email confirmation regarding the approval or rejection of the refund.
  • If approved, the refund will be processed and applied to the original method of payment within 10 business days from the time the refund is approved.
  • Sale items are non-refundable unless otherwise stated by the vendor.
  • Restocking Fees: We do not charge any restocking fees for returns.

Late or Missing Refunds

  • If a refund has not been received, customers should check their bank accounts and contact their credit card company.
  • If the issue persists, customers should contact e-SwapMeet support at customer-support@e-swapmeet.com for further assistance.

Exchanges

  • Exchanges are only granted for defective or damaged items.
  • Customers should contact the vendor directly to arrange an exchange. If the vendor is unresponsive, e-SwapMeet support may assist in resolving the issue.

Gifts

  • If an item was marked as a gift at the time of purchase, a gift credit may be issued upon return.
  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

  • Returns and exchanges are processed by mail
  • Customers are responsible for all return shipping costs
  • We recommend using a trackable shipping service — e-SwapMeet and its vendors are not liable for items lost in return transit
  • For dropshipped or imported products, return logistics may vary by vendor. Contact the vendor or e-SwapMeet support before shipping any return

Vendor Disputes

  • If a customer encounters difficulties with a vendor regarding refunds or returns, e-SwapMeet support may mediate disputes on a case-by-case basis.
  • Customers should first attempt to resolve any issue directly with the vendor through the platform messaging system. If the vendor does not respond within 5 business days, or if the response is unsatisfactory, customers may escalate the matter to e-SwapMeet support.
  • When filing a dispute, include your order number, a description of the issue, and any supporting evidence such as photos of damaged or defective items. Our team will review the dispute and work with both parties to reach a fair resolution.
  • e-SwapMeet reserves the right to issue a full or partial refund on behalf of a vendor if the dispute reveals a clear policy violation or failure to deliver as described.
  • For more information about your rights as a consumer, see the FTC’s guide on understanding product returns.

Need Help?

For questions about our Refund and Returns Policy, contact us at customer-support@e-swapmeet.com or visit our Contact page for additional ways to reach us.