At e-SwapMeet, we believe in fostering a safe, welcoming, and professional environment for all participants. As a vendor, your role is not just to sell products—but to represent your store and our platform with integrity. This Vendor Code of Conduct outlines expectations for acceptable behavior, content standards, and consequences for violations.
1. Professional Conduct
Vendors are expected to:
- Interact respectfully with customers, support staff, and other vendors.
- Respond promptly to customer inquiries and resolve disputes in good faith.
- Represent themselves and their businesses truthfully.
- Maintain active and functional stores that comply with platform policies.
2. Content Standards
Vendors must ensure all materials used on their store pages—including usernames, product listings, images, and store branding—comply with the following guidelines:
Prohibited Content
- Profanity: No curse words, slurs, or offensive language in store names, product titles, descriptions, or images.
- Sexually Explicit or Suggestive Content: Pornography, nudity, or adult content of any kind is strictly forbidden.
- Violent or Graphic Imagery: Including images depicting harm, weapons, or disturbing visuals.
- Hate Speech: Content that promotes racism, sexism, homophobia, or other forms of discrimination is not allowed.
- Inappropriate Usernames: Vendor usernames must be family-friendly and non-offensive.
- Trolling, Spam, or Misinformation: Listings must be clear, honest, and non-deceptive.
3. Image Guidelines
Images uploaded must:
- Accurately represent the product being sold.
- Be clear, well-lit, and professional in appearance.
- Not include watermarks, logos, or branding from other platforms or manufacturers without permission.
- Not include people in provocative or inappropriate poses.
- Not display any content that could be interpreted as suggestive, obscene, or offensive.
4. Monitoring and Enforcement
To maintain community trust and platform quality:
- Our team will conduct periodic reviews of vendor content.
- Users and vendors may report inappropriate listings, usernames, or stores.
- Vendors who upload offensive or non-compliant material may be:
- Warned on first offense.
- Temporarily suspended for repeated violations.
- Permanently banned for severe or repeated abuse.
- Subscription fees will not be refunded if terminated due to violations.
5. Additional Policies
Vendors must also comply with:
6. Questions or Reporting
To report a violation or get clarification on acceptable content, contact us at customer-support@e-swapmeet.com.
We appreciate your commitment to keeping e-SwapMeet a respectful and trustworthy marketplace. This code helps protect vendors and customers alike—and ensures the platform remains accessible, family-friendly, and welcoming to all.