Refund and Returns Policy

Overview

e-SwapMeet is an online marketplace where independent vendors manage their own stores and set their own refund and return policies. While each vendor is responsible for their specific policies, we provide the following overarching guidelines for transparency and customer protection.

Vendor-Specific Policies

Each vendor on e-SwapMeet may establish their own refund and return policies. Customers are advised to review a vendor’s individual policy before making a purchase. If a vendor has no specific policy stated, the following default policy applies.

General Return Guidelines

  • Applicable Countries: This policy applies to purchases made within the United States.
  • Customers may request a return or refund within 30 days of the purchase date.
  • Items must be unused, in their original condition, and in the original packaging.
  • We only accept returns for products that are in new condition.
  • We accept returns for both defective and non-defective products.
  • Certain goods are non-returnable, including perishable goods, personalized items, downloadable software, and health and personal care items.
  • Proof of purchase is required for all return requests.

Refunds

  • Once a return is received and inspected, customers will receive an email confirmation regarding the approval or rejection of the refund.
  • If approved, the refund will be processed and applied to the original method of payment within 30 days from the time the refund is approved.
  • Sale items are non-refundable unless otherwise stated by the vendor.
  • Restocking Fees: We do not charge any restocking fees for returns.

Late or Missing Refunds

  • If a refund has not been received, customers should check their bank accounts and contact their credit card company.
  • If the issue persists, customers should contact e-SwapMeet support at customer-support@e-swapmeet.com for further assistance.

Exchanges

  • Exchanges are only granted for defective or damaged items.
  • Customers should contact the vendor directly to arrange an exchange. If the vendor is unresponsive, e-SwapMeet support may assist in resolving the issue.

Gifts

  • If an item was marked as a gift at the time of purchase, a gift credit may be issued upon return.
  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

  • Method: Returns and exchanges are processed by mail.
  • Customers are responsible for shipping costs associated with returning an item. This means the customer is responsible for the return label.
  • e-SwapMeet and its vendors are not liable for items lost in transit; using a trackable shipping service is recommended.
  • If a refund is approved, return shipping costs may be deducted from the refund amount. (Note: This point contradicts “customer is responsible for the return label” if the refund is approved and return shipping is then deducted. If the customer pays upfront, this line might be redundant or confusing. Please clarify.)

Vendor Disputes

  • If a customer encounters difficulties with a vendor regarding refunds or returns, e-SwapMeet support may mediate disputes on a case-by-case basis.

Need Help?

For questions regarding refunds and returns, contact us at customer-support@e-swapmeet.com.